Our Policies

1. Arrival to Your Massage

Please arrive for your appointment at least 5 – 10 minutes prior to the scheduled starting time. This allows time to fill out an intake form, change, and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.

2. Late Arrival Policy

We regret that late arrivals may not receive an extension of scheduled appointments. If late arrival is inevitable, your service(s) will be shortened in order to keep on schedule if there are other appointments. No full or partial refunds will be given. Note also if it looks like you are going to run late please call us and let us know.

3. Cancellation Policy

Please provide at least 4 hours notice if you need to reschedule or cancel a treatment. This is out of respect to the therapist who has planned their schedule around their appointments. It is also out of respect for fellow clients who are looking to schedule appointments and the schedule is full.

4. No Show Policy

We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings, and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who fail to show for appointments without any notice will be blocked from future bookings.